If you're ready to join the team, here are the things you need to know. Success at Festival Foods centers on our five core values:
Our team practices servant leadership; leading is to serve the legitimate needs of others. We work toward common goals, remove obstacles and get work done through others with collaboration and positive influence.
Our team remains focused on delivering results with excellence! We display passion, focus and a sense of urgency in our day-to-day work.
We are committed to making a positive difference in the communities we serve and in the lives of the people of those communities. Building relationships with our guests, associates and business partners helps us keep people at the heart of our organization.
We have a passion for developing our associates and are committed to helping each other grow both personally and professionally. We keep things fun, believe that good enough never is, and value the pursuit of excellence in our daily lives.
The Festival team is committed to practicing the "Boomerang Principle." Associates are empowered to make decisions and take actions that will "Bring the Customer Back."
We Are Guided by the Boomerang Basics
At Festival Foods, we're a dedicated team of servant leaders on a mission to provide our guests with a clean store, friendly people, quality products, exceptional value and an enjoyable shopping experience. But what does that really mean in daily practice? Our 27 Boomerang Basics define how we relate to our guests, each other and our community. They're who we are and they're what drive our extraordinary success.
1. Treat Every Customer as a Guest
Treat Every Customer as a Guest
Show customers the same hospitality you’d show a guest in your home. Make sure they walk into a clean store that’s warm and inviting. Be courteous and helpful. Find ways to go above and beyond to create an experience that guests will remember and share with others. Use the Boomerang+ program to make situations right.
2. Live The Boomerang Principle
Live the Boomerang Principle
We are each empowered to make decisions that will bring the guest back to our stores. Create engaging, memorable experiences. If we take care of our guests first, success will follow.
3. Have a Continuous Improvement Mindset
Have a Continuous Improvement Mindset
Regularly evaluate every aspect of your job to find ways to improve and simplify. Because we’ve always done it that way is not a valid reason to keep doing something. Don’t be satisfied with the status quo. Help find and implement a better solution.
4. Think and Act Like The Owner You Are
Think and Act Like The Owner You Are
Make decisions by asking yourself, ‘What should I do since this is our company? What should I do since this is our money? Will this help our company win?’
5. Recognize and React To Guest Needs
Recognize and React To Guest Needs
Look for opportunities to assist our guests. Offer help when they look lost or confused. Always escort them to products, rather than directing them. Help them reach items on higher shelves. Assist them with their bags. Remember that DYFET is a call to action and a chance to shine, not a survey question. Go the extra mile.
6. Share Information
Impeccable communication begins with actively participating in conversations. Learn to ask yourself, ‘Am I providing all the information others might need and speaking up when something isn’t right?’ When in doubt, share more rather than less. The more the right people know, the better we can work together to serve our guests.
7. Celebrate Success
Always take time to pause and celebrate WINS. Regularly extend specific, meaningful appreciation and recognition in all directions throughout our company. Give a nice going card or sticker to celebrate another associate.
8. Deliver Results
While we appreciate effort, we recognize and celebrate results. Set high goals and hold yourself and others accountable for achieving results with urgency.
9. Honor Commitments
Do what you say you’re going to do, when you say you’re going to do it. If a commitment can’t be fulfilled, notify others early and agree upon a new commitment to be honored. This includes being on time for all phone calls, appointments, meetings and work.
10. Practice Safety First
Practice Safety First
Know and practice the safety procedures for your job. Be concerned for the health and safety of your teammates as well. Never take shortcuts that compromise safety. Think prevention and communicate when things are not working.
11. Check The Ego At The Door
Check The Ego At The Door
Don’t let your own ego or personal agenda get in the way of doing what’s best for our guests, our associates and our company. Worrying about who gets credit or who’s to blame, or taking things personally, is counterproductive.
12. Embrace Change
What got us here is not the same as what will get us to the next level. Be inspired by the challenges and opportunities that change brings, rather than holding on to old ways of doing things.
13. Ten Tile
Helping our guests is our first priority. Say “hi” or wave, engage and positively interact with every guest and fellow associate whenever you’re within ten tiles (feet) of them.
14. Speak Straight
Speak honestly in a respectful, caring way that moves the action forward. Make clear and direct requests. Say what you mean, and be willing to share ideas or raise issues that may cause conflict when it’s necessary for team success. Address issues directly with those who are involved or affected.
15. Ensure That We're In Stock On All Items
Ensure That We're In Stock On All Items
Keeping every item in stock is everyone’s responsibility and is critical to our success. Always be aware of stock levels and speak up when you see inventory is low. Our guests can’t buy products we don’t have and may shop elsewhere.
16. Listen Generously
Listening is more than simply not speaking. Give others your undivided attention. Quiet the noise in your head and let go of the need to agree or disagree. Listen intentionally and with care to fully understand what others are communicating. Respect different viewpoints and appreciate our differences.
17. Solve Problems Collaboratively
Solve Problems Collaboratively
Ask questions and collaborate on solutions as a team. Identify and implement the best solution. Then identify lessons learned and use those lessons to improve the process.
18. Have Each Others' Backs
Have Each Others' Backs
Be willing to step into another role or help a fellow associate when that’s what’s required for success. There’s no such thing as one person or department succeeding and another falling short. We win and lose as a team.
19. Make Things Happen
Make Things Happen
‘The answer is yes; now what’s your question?’ Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Take personal responsibility by owning the project or problem, following up, and seeing things through to their completion.
20. Be A Brand Ambassador
Be A Brand Ambassador
As owners, we’re all responsible for, and benefit from, the Festival Foods brand reputation. Your appearance and conduct should be a reflection of how we want others to view our company. Show your support by using your associate discount and shopping where you work. Encourage others to shop and work here too.
21. Be The Expert
Be The Expert
Take the time to become an expert in your area and share your expertise with others. Ask questions, identify trends and stay in stock. Our business demands that we stay relevant to guest needs.
22. Always Remember That We're A Family
Always Remember That We're A Family
Build relationships with peers and guests that go deeper than simply being co-workers or conducting a transaction. Whether it’s a kind word during a tough stretch, a friendly smile each morning, or a helping hand in stressful times, show your compassion. Treat everyone with kindness and respect our unique differences.
23. Bring Your 'A Game' Every Day
Bring Your 'A Game' Every Day
Everyone is needed and everyone’s important. Be here and be fully engaged. Prioritize tasks and solve problems with energy, focus, purpose and enthusiasm. Work with a sense of urgency to get things done.
24. Be Fussy About Details
Be Fussy About Details
From how an item is displayed to how clean the floor is, from the color of a sign to whether your nametag is on straight — every detail matters. Being fussy and getting the details right differentiates us from our competitors.
25. Make A Difference In Your Community
Make A Difference In Your Community
Be an active community member by building relationships, getting involved, and participating in community organization and events. You can and do make a difference.
26. Express Genuine Gratitude
Express Genuine Gratitude
Let our guests and each other know how much we appreciate them. Whenever possible, use, ‘My pleasure’ or ‘Thank you’ in your response. Make eye contact, smile and be sincere.
27. Keep Things Fun
Keep Things Fun
Remember that the world has bigger problems than a broken jar of pickles or a carton with broken eggs. Keep perspective. Laugh every day and don’t take yourself too seriously.
You'll Be a Great Addition to Festival Foods if...
You Have a Great Attitude
Attitude goes a long way. At the end of the day, Festival Foods strives to provide the best guest experience, and attitude is an important part of being a great teammate.
You Can Easily Be Yourself
Not everyone can survive and thrive in every environment. This is why the overall fit between us is so important. Speak with truth and candor and show your personality.
You Have Undeniable Passion and Energy
Passion and energy are key characteristics that make our associates successful. Not just a passion for our products and our industry, but a passion for learning and growing. What are you passionate about and how can you leverage that passion to be successful?
You're Personable and Can Easily Talk to Just About Anyone
If within 10 feet of a guest in the store, Festival Foods associates acknowledge them with a smile or a simple hello or by striking up a hearty conversation. Are you up for this?
You Enjoy Coming to Work
You don't have to put in time at work and then escape to "life" to be happy. You enjoy life and enjoy work. You feel alive and joyful not just at home but also at work. When you love your work, it's a part of your life.
You're Ready to Work Hard...and Have Fun
There isn't one associate in Festival Foods who doesn't work hard at their job, but also doesn't have fun.
You Familiarize Yourself with the Job Description
Though sort of a no-brainer, familiarizing yourself with the job description prior to an interview is good practice. It helps you prepare for what is expected of you and will give you an idea of what Festival Foods is looking for in a particular role.
You Aren't Afraid to Ask Questions in the Interview
Take this opportunity to ask questions about us, our involvement in the community and how we develop our organization and our associates. Ask us questions that are important to you! You're interviewing us just as much as we're interviewing you.