Our Values

Treat Every Customer as a Guest

Show customers the same hospitality you’d show a guest in your home. Make sure they walk into a clean store that’s warm and inviting. Be courteous and helpful. Find ways to create an experience that guests will remember and share with others. Use the Boomerang+ program to make situations right or to go above and beyond to create an extraordinary shopping experience.

Live the Boomerang Principle

We are each empowered to make decisions that will bring the guest back to our stores. Be happy to help by creating engaging, memorable experiences. If we take care of our guests first, success will follow.

Have a Continuous Improvement Mindset

Regularly evaluate every aspect of your job to find ways to improve and simplify. Because we’ve always done it that way is not a valid reason to keep doing something. Think differently and don’t be satisfied with the status quo. Help find and implement a better solution.

Think and Act Like The Owner You Are

Make decisions by asking yourself, ‘What should I do since this is our company? What should I do since this is our money? Will this help our company win?’

Recognize and React To Guest Needs

Look for opportunities to help our guests. Offer assistance when they look lost or confused. Always escort them to products, rather than directing them. Remember  DYFET (Did You Find Everything Today) is a call to action and a chance to shine. Go the extra mile.

Share Information

Impeccable communication begins with actively participating in conversations. Learn to ask yourself, ‘Am I providing all the information others might need and speaking up when something isn’t right?’ When in doubt, share more rather than less. The more the right people know, the better we can work together to serve our guests.

Celebrate Success

Always take time to pause and celebrate WINS. Regularly extend specific, meaningful appreciation and recognition in all directions throughout our company. Give a nice going card or sticker to celebrate another associate.

Deliver Results

While we appreciate effort, we recognize and celebrate results. Set high goals and hold yourself and others accountable for achieving results with urgency.

Honor Commitments

Do what you say you’re going to do, when you say you’re going to do it. If a commitment can’t be fulfilled, notify others early and agree upon a new commitment to be honored. This includes being on time for all phone calls, appointments, meetings and work.

Practice Safety First

Know and practice the safety procedures for your job. Be concerned for the health and safety of your teammates as well. Never take shortcuts that compromise safety. Think prevention and communicate when things are not working.

Check The Ego At The Door

Don’t let your own ego or personal agenda get in the way of doing what’s best for our guests, our associates and our company.  Worrying about who gets credit or who’s to blame, or taking things personally, is counterproductive. 

Embrace Change

What got us here is not the same as what will get us to the next level. Be inspired by the challenges and opportunities that change brings, rather than holding on to old ways of doing things.

Ten Tile

Helping our guests is our first priority. Always positively interact with every guest whenever you are within ten tiles (feet) of them by saying “hi”, waving or asking “Are you finding everything today?”

Speak Straight

Speak honestly in a respectful, caring way that moves the action forward. Make clear and direct requests. Say what you mean, and be willing to share ideas or raise issues that may cause conflict when it’s necessary for team success. Address issues directly with those who are involved or affected.

Ensure That We're In Stock On All Items

Keeping every item in stock is everyone’s responsibility and is critical to our success. Always be aware of stock levels and speak up when you see inventory is low. Our guests can’t buy products we don’t have and may shop elsewhere.

Listen Generously

Listening is more than simply not speaking. Give others your undivided attention. Quiet the noise in your head and let go of the need to agree or disagree. Listen intentionally and with care to fully understand what others are communicating. Respect different viewpoints and appreciate our differences.

Solve Problems Collaboratively

Ask questions and collaborate on solutions as a team. Identify and implement the best solution. Then identify lessons learned and use those lessons to improve the process.

Have Each Others' Backs

Be willing to step into another role or help a fellow associate when that’s what’s required for success. There’s no such thing as one person or department succeeding and another falling short. We win and lose as a team.

Make Things Happen

‘The answer is yes; now what’s your question?’ Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Take personal responsibility by owning the project or problem, following up, and seeing things through to their completion.

Be A Brand Ambassador

As owners, we’re all responsible for, and benefit from, the Festival Foods brand reputation.  Your appearance and conduct should be a reflection of how we want others to view our company.  Show your support by using your associate discount and shopping where you work.  Encourage others to shop and work here too. 

Be The Expert

Take the time to become an expert in your area and share your expertise with others. Ask questions, identify trends and stay in stock. Our business demands that we stay relevant to guest needs.

Always Remember That We're A Family

Build relationships with peers and guests that go deeper than simply being co-workers or conducting a transaction. Whether it’s a kind word during a tough stretch, a friendly smile each morning, or a helping hand in stressful times, show your compassion. Treat everyone with kindness and respect our unique differences.

Strive to Bring Your 'A Game' Every Day

Everyone is needed, and everyone is important. Be here and be fully engaged. Prioritize tasks and solve problems with energy, focus, purpose and enthusiasm. Work with a sense of urgency to get things done and ask for help when needed.

Be Fussy About Details

From how an item is displayed to how clean the floor is to whether your name tag is on straight – maintain our high standards and know that every detail matters. Being fussy and getting the details right differentiates us from our competitors.

Make A Difference In Your Community

Be an active community member by building relationships, getting involved, and participating in community organization and events. You can and do make a difference.

Express Genuine Gratitude

Let our guests and each other know how much we appreciate them. Whenever possible, let guests know  you are happy to help. Make eye contact, smile, say “my pleasure” or “thank you,” and always be sincere.

Keep Things Fun

Remember  the world has bigger problems than a broken bottle of olive oil or a  leaky gallon of milk. Keep perspective. Laugh every day and don’t take yourself too seriously.