It’s happened to many of us at least once…
You shop, go through the checkout to pay for the $100+ worth of items in your cart and then walk out the store and across the parking lot to your car. Your plan is to unload the bags into your car as quickly as possible so you can get to your next destination, wherever that may be. Somewhere between unlocking your car and intending to unload the cart full of bags into your car so you can leave, you shut the door and realize within seconds that the car is locked and the keys are inside.
Solutions immediately start racing through your mind. If you’re lucky, you have a friend or relative nearby with a second set of keys for your car and they’re on their way to help you! But, what if you don’t have that luxury? Should you call a cab and hope all of your bags fit in said cab, and then wait a few hours until someone can take you back to unlock your car? Should you wait inside the store until you can reach someone to pick you up and give you a ride home?
If you are locked out of your car while shopping at Festival Foods, you can stop panicking and go straight to the customer service desk! We have partnered with local lock-out services at each of our locations who would be happy to help unlock your car. When you go to the customer service desk, one of our friendly associates will likely ask you for the following information:
- Make/model/year of your vehicle
- Color of vehicle
- Any other necessary vehicle information requested by the locksmith
The locksmiths typically arrive within 15-20 minutes and during that time we will gladly put any cold or frozen items in a cooler so your food does not go to waste. To make an inconvenient situation less inconvenient, Festival Foods will pay the locksmith once your vehicle has been unlocked. Yes, you read that correctly, this service is offered to YOU, our guests, for free!
The next time you find yourself locked out of your car wondering “Why me?!”, take a deep breath, push your cart full of groceries back into the store before the ice cream melts and let us help you! We will have your car unlocked as quickly as possible to make sure you have an enjoyable shopping experience from start to finish!